Selling my unwanted gold was a breeze. We sent off our broken gold jewellery and within 24 hours had received our payment. Thanks to The British Gold Reserve we received and excellent price for our gold.

Martin Troughton

Terms and Conditions

These Terms and Conditions apply to every and any transaction between you and The British Gold Reserve, and are legally binding both with you as a user or a customer of The British Gold Reserve, and inure to the benefit of The British Gold Reserve and its successors and assigns.

Requirements for Use

You warrant to The British Gold Reserve that you have:

Good and marketable title to the property you send in, and:
Full authority to sell or transfer said property, and:
Said property is sold free of all liabilities, encumbrances, liens, and adverse claims of any nature or form whatsoever, and:
You are at least 21 (twenty one) years old, and:
Any transaction initiated by you will not cause The British Gold Reserve to be in violation of any money laundering, anti-terrorism, or any other law of the United Kingdom or any other country, and:
You are the actual legal owner of any and all property you offer to The British Gold Reserve, who might ask you to provide proof of ownership, and you are acting on your own behalf, and:
You agree not to send items containing Arsenic, Beryllium, Bismuth, Cadmium, Mercury, Nickel, Lead, Antimony, Selenium, Tin, Tellurium, or any other harmful element.

The British Gold Reserve might request documentation or other proof of compliance with these requirements, at our discretion.

Guarantee Against Loss / Limitation of Liability

In the event that the provided mailing kit is properly used and initially scanned (or some other evidence of receipt) by the carrier, the items within will be insured up to £500. If you opt to use your own packaging you must insure your property for its full value and, if it is lost or stolen en-route to The British Gold Reserve, you must make a claim against the carrier. Insurance to the mailing kit for over £500 is done at your own expense. The British Gold Reserve uses the services of third-party carriers for deliveries, and the tracking applications of these carriers will be the sole proof of mailing. The British Gold Reserve reserves the right to refuse the delivery of any mailing kit or package which appears to be opened, damaged, or otherwise tampered with. The British Gold Reserve will have no liability for any such attempted delivery or the return of such items.

If delivery of your package is accepted, The British Gold Reserve’s liability will be limited to the lesser of the following:

25% of the certified appraised value of your items, if appraised within 90 days. The British Gold Reserve reserves the right to verify your appraisal through at third party.
The lesser of the current market liquidation value of your items, or half of the wholesale value of your items.
The sum of £500 (five hundred pounds). You expressly acknowledge and agree that if you do not provide an appraisal of your items which was issued not more than 90 days prior to your claim of loss, The British Gold Reserve’s determination of value shall be conclusive, binding, and in any event The British Gold Reserve’s liability will be capped at £100 (one hundred pounds).

Except as provided in these terms and conditions, The British Gold Reserve shall have no liability to you whatsoever, whether arising in connection with your use of The British Gold Reserve’s website, mailing kit, loss of gold, jewellery, or any other property or for any other reason, including, without limitation, The British Gold Reserve’s own acts or omissions. In no event will The British Gold Reserve’s liability to you exceed £100 (one hundred pounds). The British Gold Reserve will not be liable to you for any damages, including but not limited to incidental, consequential, punitive, loss of profit or opportunity, other than expressly set out in these terms and conditions. By sending your items to us, you explicitly and expressly accept this limitation of liability.

These terms and conditions, limitations of liability included, will without limitation be binding on you and any third parties, including but not limited to your successors, assigns, insurance carriers, and any other individual or entity asserting any right or claim relating to your transaction with The British Gold Reserve. In no event will The British Gold Reserve be liable to any third party, including any insurance carrier, nor will The British Gold Reserve be liable for any loss of profit, time, or punitive damages. The British Gold Reserve will also not be liable for any subrogate claim brought by your insurance carrier. By submitting any item or submission kit to The British Gold Reserve, you expressly and specifically waive any such subrogate claim on your behalf or on your insurance carrier’s behalf.

To receive a loss guarantee payment or any other remuneration from The British Gold Reserve, you must submit a claim to The British Gold Reserve on the claim form provided on request. A claim form may be submitted at any time over 60 (sixty) days after the date of mailing the kit. The British Gold Reserve will not accept or process any claim form unless it is fully and accurately completed, signed, and delivered to The British Gold Reserve in accordance with the instructions written on it. All supporting documentation must be submitted alongside the claim form and it must be signed. Your failure to comply with these recommendations will constitute a waiver and will result in The British Gold Reserve denying your claim.

Gold Return Policy

If you are dissatisfied with your payment, or for any other reason, simply contact our phone number within 48 hours of receipt of payment or within 10 days of the date printed on the cheque, and you will receive instructions for the return of your gold. Failure to adhere to the instructions given might result in the processing of the items submitted, and once processed these items will not be recoverable.

No non-precious materials should be submitted. If a submission consists of 100% non-precious materials, the customer will have to pay all shipping, handling, and processing charges associated with returning the order to the customer.

Unless otherwise indicated on the materials sent to you, The British Gold Reserve does not purchase gemstones. If the item you wish to submit contains any such stones, it is highly recommended that you remove the stones before sending your item. Should The British Gold Reserve solicit any gemstone from you, the same limitations of liability will apply as with any other metal.

Payment Procedures

Once your items have been assessed, a cheque will be sent out within 24 hours. The British Gold Reserve’s facility receives deliveries five times per week, Monday to Friday, excluding national holidays or weekends. Should the 24 hour period encroach on any weekend or holiday, the cheque will be issued on the next following business day. The 24 hour period does not include the time it takes for the cheque to arrive.

Choice of Law, Waiver, and Claims

You expressly agree that these Terms and Conditions, along with any operations within The British Gold Reserve, are exclusively governed by the laws of England and Wales, without regards to its conflict of law provisions. The British Gold Reserve’s failure to exercise or enforce any right or provision of these Terms and Conditions does not deem a waiver of such right or provision. If any of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions, as reflected in the provision, and that the other terms and conditions shall remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the mailing kit or otherwise with The British Gold Reserve must be filed within 1 (one) year after such claim or cause of action arose, or be forever barred.

Indemnification

You agree to indemnify and hold harmless The British Gold Reserve against any and all liability, claims, suits, losses, costs, and legal fees (paid in advance) caused by, arising out of, or resulting from any breach or claimed breach of these Terms and Conditions, including claims brought by third parties. You further warrant that you will fully defend, protect, indemnify, and hold harmless The British Gold Reserve and its lawful successors and assigns from any adverse claim thereto.

These terms and conditions are subject to change. We recommend you periodically visit our website to ensure you aware of our most current Terms and Conditions.

The British Gold Reserve is the trading name of Digis Ltd.

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